In previous versions of ITSM a CI would fail to be created if its categorisation didn't exist in the product catalog.
The trusted dataset allowed the automatic creation of product catalog entries and hence CI creation would then not fail. That's all the trusted dataset concept meant - create product catalog entries automatically. The trusted relationship doesn't exist as such in 7.6.4; CIs can be created regardless of their categorisation. The normalisation engine now corrects categorisation and has the setting to allow product catalog entries to be created automatically if you want them to be (as I said in a previous email I don't like doing this). Are you expecting the trusted relationship to do something else? Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 13 July 2012 02:30 To: arslist@ARSLIST.ORG Subject: Re: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Hi, These are the exact steps that I was referring to. The issue is that step #5 (below) does not exist. It is not possible to select "Trusted dataset" is not under Product Catalog - because it does not exist. The question is why? Or where can I go to select the "trusted dataset" as BMC.ADDM? How do I create the trust relationship? version 7.6.00 or later. Checking the BMC.ADDM dataset configuration When using ITSM 7.0 with a backwards compatibility patch, you also need to ensure that the BMC.ADDM dataset is trusted. To do this: 1. Access the Home page from BMC Remedy User or a browser. 2. Access the Application Administration Console. 3. Go to the Custom Configuration page. 4. From Foundation, select Products / Operational Catalogs. 5. Select Trusted Datasets for Product Catalog and click Open. 6. Select the BMC.ADDM dataset for Dataset Name and save the record. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mertner, Allan Sent: Thursday, July 12, 2012 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Hi Kathy, Did you try the ADDM training/doc on the subject? You can find it here http://discovery.bmc.com/confluence/display/83/Preparing+BMC+Atrium+CMDB+for +synchronization or http://discovery.bmc.com/confluence/display/ADDMcet/CMDB+Sync, depending on the format you prefer. Hope that helps, Allan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 12 July 2012 15:09 To: arslist@ARSLIST.ORG Subject: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Still stuck. Does anyone know how to create a trust relationship with the BMC.ADDM dataset in CMDB 7.6.4? I have looked in several of the BMC technical guides and what is written is not working. The guide states "Trusted datasets" is listed in the Admin Console (Custom tab) under " Foundation - Product/Operational Catalogs" - and I do not see "Trusted datasets" there. Does something have to be installed first? Is there a permission setting that I am missing. I checked the BMC forums - and no info was there. There is a form called PCT:Trusteddataset - so trusted datasets are associated with the Product Catalog application. At first I was wondering if certain patches or some software from the Product Catalog has to be configured first in order to build the trust relationship. However, we have another "Test" dataset that was set up as a trust already so I am thinking we are configured correctly. Interestingly, the BMC.ADDM dataset does show up in Atrium Core, when I try to create a reconciliation job. From: KathyMorris [mailto:kathymorris...@aol.com] Sent: Wednesday, July 11, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 Trusted Dataset CMDB _ADDM Hi, We created the dataset BMC.ADDM as writeable. We are trying to build the trust relationship between ADDM and the CMDB. However, when I log into the Application Administrator Console, I do not see 'Trusted Datasets' under the "Products/ Operational Catalogs" section as described in the manual. I am wondering why. When I open the 'Trusted Dataset' form directly - I do not see the BMC.ADDM dataset that was created. I looked in NE:Dataset options also. Any ideas why this is happening. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
