Hi,
Our users are getting the authentication error when log in to our server.
However, they're able to log in after retry. This issue seems random and at
25% rate.
Below is an excerpt from the plugin log, and I notice that in the section
where it fail to connect to LDAP, it's missing the part "Connecting via
SSL".
Please advise where to check/search for the issue.
Thanks
AR server 7.5.00 Patch 007
SQL Oracle 10.2.0.4.0 - 64bit
Windows Server 2008 R2
Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINEST>
AREAVerifyLoginCallback
Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER>
ldap_init("Remedyserver", 389)
Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER> connect timeout
previously: -1
Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER> connect timeout used:
35000
Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("null", null)
Jul 16 2012 10:41:33.3780 */<ARSYS.AREA.LDAP> <SEVERE> Bind: Can't connect
to the LDAP server (LDAPERR Code 91)
Jul 16 2012 10:41:33.3780 */<ARSYS.AREA.LDAP> <SEVERE> Bind:
ldap_simple_bind failed [null]
Jul 16 2012 10:41:33.3780 */-VL FAIL
.....
Jul 16 2012 10:43:50.4190 */+VL AREAVerifyLoginCallback -- user
qa_user
Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINEST>
AREAVerifyLoginCallback
Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> Connecting via
SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files
(x86)\Netscape\Users\Default with Server SSL Authentication enabled)
Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> connect timeout
previously: -1
Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> connect timeout used:
2000
Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("null", null)
Jul 16 2012 10:43:50.4310 */<ARSYS.AREA.LDAP> <FINEST> After the bind
Jul 16 2012 10:43:50.4310 */<ARSYS.AREA.LDAP> <FINER>
ldap_search_ext("ou=people,dc=mycomp,dc=com", 2, "uid=qa_user")
Jul 16 2012 10:43:50.4320 */<ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("uid=qa_user,ou=People,dc=mycomp,dc=com", hidden)
Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> Successful bind as
user qa_user
Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("null", null)
Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> User attribute: cn
Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
givenName
Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
homeDirectory
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
labeledURI
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mail
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: sn
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: uid
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
description
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
uidNumber
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
accountType
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
gidNumber
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
loginShell
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
accountInstance
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
networkPortVLAN
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
networkPortPassword
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
networkPortMD5Password
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
objectClass
Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mailHost
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mailRoutingAddress
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
miMailExpirePolicy
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
displayName
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
legalName
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: gecos
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
employeeType
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
employeeStatus
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
employeeNumber
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mycompJobFamily
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mycompStartDate
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mycompPercentFullTime
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: title
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
apple-generateduid
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: l
Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
physicalDeliveryOfficeName
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
currentStaffingLocation
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
telephoneNumber
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
roomNumber
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
manager
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: ou
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
accountStatus
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mycompPassExpire
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute:
mycompPassLastChg
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: o
Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINE> Found valid user
Jul 16 2012 10:43:50.4380 */<ARSYS.AREA.LDAP> <FINER> LicenseMask=0
LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3 Email=<NULL>
LoginStatus=0 ModificationTime=0
Jul 16 2012 10:43:50.4380 */<ARSYS.AREA.LDAP> <FINER> Groups=<NULL>
Jul 16 2012 10:43:50.4380 */-VL
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