Hi, Our users are getting the authentication error when log in to our server. However, they're able to log in after retry. This issue seems random and at 25% rate.
Below is an excerpt from the plugin log, and I notice that in the section where it fail to connect to LDAP, it's missing the part "Connecting via SSL". Please advise where to check/search for the issue. Thanks AR server 7.5.00 Patch 007 SQL Oracle 10.2.0.4.0 - 64bit Windows Server 2008 R2 Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINEST> AREAVerifyLoginCallback Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER> ldap_init("Remedyserver", 389) Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER> connect timeout previously: -1 Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER> connect timeout used: 35000 Jul 16 2012 10:41:32.3750 */<ARSYS.AREA.LDAP> <FINER> ldap_simple_bind("null", null) Jul 16 2012 10:41:33.3780 */<ARSYS.AREA.LDAP> <SEVERE> Bind: Can't connect to the LDAP server (LDAPERR Code 91) Jul 16 2012 10:41:33.3780 */<ARSYS.AREA.LDAP> <SEVERE> Bind: ldap_simple_bind failed [null] Jul 16 2012 10:41:33.3780 */-VL FAIL ..... Jul 16 2012 10:43:50.4190 */+VL AREAVerifyLoginCallback -- user qa_user Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINEST> AREAVerifyLoginCallback Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> Connecting via SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files (x86)\Netscape\Users\Default with Server SSL Authentication enabled) Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> connect timeout previously: -1 Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> connect timeout used: 2000 Jul 16 2012 10:43:50.4200 */<ARSYS.AREA.LDAP> <FINER> ldap_simple_bind("null", null) Jul 16 2012 10:43:50.4310 */<ARSYS.AREA.LDAP> <FINEST> After the bind Jul 16 2012 10:43:50.4310 */<ARSYS.AREA.LDAP> <FINER> ldap_search_ext("ou=people,dc=mycomp,dc=com", 2, "uid=qa_user") Jul 16 2012 10:43:50.4320 */<ARSYS.AREA.LDAP> <FINER> ldap_simple_bind("uid=qa_user,ou=People,dc=mycomp,dc=com", hidden) Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> Successful bind as user qa_user Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINER> ldap_simple_bind("null", null) Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> User attribute: cn Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> User attribute: givenName Jul 16 2012 10:43:50.4340 */<ARSYS.AREA.LDAP> <FINEST> User attribute: homeDirectory Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: labeledURI Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mail Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: sn Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: uid Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: description Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: uidNumber Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: accountType Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: gidNumber Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: loginShell Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: accountInstance Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: networkPortVLAN Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: networkPortPassword Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: networkPortMD5Password Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: objectClass Jul 16 2012 10:43:50.4350 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mailHost Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mailRoutingAddress Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: miMailExpirePolicy Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: displayName Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: legalName Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: gecos Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: employeeType Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: employeeStatus Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: employeeNumber Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mycompJobFamily Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mycompStartDate Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mycompPercentFullTime Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: title Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: apple-generateduid Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: l Jul 16 2012 10:43:50.4360 */<ARSYS.AREA.LDAP> <FINEST> User attribute: physicalDeliveryOfficeName Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: currentStaffingLocation Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: telephoneNumber Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: roomNumber Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: manager Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: ou Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: accountStatus Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mycompPassExpire Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: mycompPassLastChg Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINEST> User attribute: o Jul 16 2012 10:43:50.4370 */<ARSYS.AREA.LDAP> <FINE> Found valid user Jul 16 2012 10:43:50.4380 */<ARSYS.AREA.LDAP> <FINER> LicenseMask=0 LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3 Email=<NULL> LoginStatus=0 ModificationTime=0 Jul 16 2012 10:43:50.4380 */<ARSYS.AREA.LDAP> <FINER> Groups=<NULL> Jul 16 2012 10:43:50.4380 */-VL 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