I have doubt on this. if you say automating the process the why do you need point 1 and 2.
if you going to use point 1 and 2 then their is no need to do any thing in the assignment engine, as the system will automatically populate the name of the consultants in the drop down if status = available from the people form. On Wed, Jul 18, 2012 at 11:49 AM, Rajendra Kapale <rajendra...@gmail.com>wrote: > ** Below idea can be automated if you use assignment engine to do the > assignments based on a rule. > > > 1) Form A which has information of all the consultant along with the shift > timing. > 2) an escalation written on this form which will set the availabity of the > consutlant to not available/on vacation on the people form > 3) In your assignment rule add a qualification to select only records > which has the availability not set to 'not available/on vacation' > > This way only assignee which are available during a timeframe will get the > tickets assigned. > > > On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair <rajesh.nair....@gmail.com>wrote: > >> ** >> Had a same requirement for me, long back but to some other reason it did >> not kick off, but had a thought of how to do it, >> but this was going to be a manual activty for the shift leads/manager >> >> 1) Form A which has information of all the consultant along with the >> shift timing. >> 2) an escalation written on this form which will set the availabity of >> the consutlant to not available/on vacation on the people form >> 3) once the status is set as available the consultant is visible in the >> drop down. >> >> Had another idea, >> instead of doing this in manual way, as soon as the consultant logs in >> the status value in the people form is set to available and this consutlant >> is see the drop down of the Group. >> >> one more a stupid idea >> pop up a window which say this consutlant is not working in this shift >> >> all this point might sound novice though :) >> >> >> regadrs >> rajesh >> >> On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC < >> lj.longwing....@mda.mil> wrote: >> >>> No...I'm looking to say >>> >>> UserA is available Mon-Fri 8A-8P >>> UserB is available Mon-Fri 8P-8A >>> >>> And during those timeframes, have User A in the assignee list....and not >>> when not during those timeframes... >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C >>> Sent: Monday, July 16, 2012 4:16 PM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: ITSM Assignee - Timetable >>> >>> Do you mean from "My profile" under "Support Groups" --> "Update Support >>> Groups and Roles" for individual groups or "Mark All Unavailable" >>> >>> Regards, >>> >>> Andrew C. Goodall >>> Software Engineer >>> Development Services >>> ago...@jcpenney.com >>> jcpenney >>> 6501 Legacy Drive >>> Plano, TX 75024 >>> jcp.com >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC >>> Sent: Monday, July 16, 2012 5:00 PM >>> To: arslist@arslist.org >>> Subject: ITSM Assignee - Timetable >>> >>> Ok....looking for a feature that doesn't seem to exist, but seems >>> reasonable that I'm just missing it >>> >>> We have found where you can schedule a group's availability, but not >>> able to find a PERSON's availability. Need to basically be able to say >>> this person is available to receive tickets from this time to that time on >>> these days....where can I find that? >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >>> wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> The information transmitted is intended only for the person or entity to >>> which it is addressed and may contain confidential and/or privileged >>> material. If the reader of this message is not the intended recipient, you >>> are hereby notified that your access is unauthorized, and any review, >>> dissemination, distribution or copying of this message including any >>> attachments is strictly prohibited. If you are not the intended recipient, >>> please contact the sender and delete the material from any computer. >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >>> wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
