Hi,
Please check few points below which can be useful to resolve your issue.
For issue 1:
a) Just stop or deactivate other instances apart from the instance you
have mapped with your data exchange
b) Restart the instance (mapped with your data exchange) manually from
the Services.msc
c) Increase the Tread Size in the Advance Stetting of the data exchange
d) Increase the Filter API Time Out in timeout tab of the server
information
e) Delete the exchange entry from the EIE:Exchange_Run which are in the
state of "Not Responding"
For issue 2:
a) First, make sure that the AIE service for the designated instance is up
and running with proper permission. The user running the service should have
local admin privilege. If it's new setup, please check the installation log
to see if there was no error with creating an instance.
b) Also, if you installed AIE with server name as 'localhost' instead of
actual server name, you may run into this issue.
HTH
--
Regards,
Amit Kumar
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Manoharan, Karthik
Sent: Tuesday, July 24, 2012 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Issue in AIE
**
Hi Listers,
I'm trying to load CIs from CSV to BMC_ComputerSystem using AIE, I have 84
Field mappings in CI Class Mapping and 1000 records in CSV. I have one AIE
instance running on server. I'm facing 2 issues here
1) Everytime I try to run the Data Exchange the AIE instance stops mid
way. The data exchange.dbg log stops after "Setting field values of Target
for mappings".
Then, I tried to create a new AIE instance and try the same but stuck with
another error.
2) Unable to create AIE instances from AIE Console -> Configuration ->
Instances. It throws an error "Set fields active link running a process
failed -Begin LogInfoToFile" . This occurs when running aiexfer utility to
create instance.
aiexferutil.out log shows the following, Not sure why it checks for ar.cfg
in aie directory. Am I missing some environment variable to be declared
here?
[Tue Jul 24 2012 06:50:45.3870] *** Creating AIE service ***
[Tue Jul 24 2012 06:50:45.3870] Directory found is [D:\Program Files\BMC
Software\AtriumCore\aie\service64\bin]
[Tue Jul 24 2012 06:50:45.3870] Could not find [ar.cfg] in [D:\Program
Files\BMC Software\AtriumCore\aie\service64\bin\conf\] Directory
[Tue Jul 24 2012 06:50:45.3870] Reading the BackUpLoadFlag.
[Tue Jul 24 2012 06:50:45.3910] BackUpLoadFlag read successfully.
[Tue Jul 24 2012 06:50:45.3920] Last Instance found:
ARS_SEIDEVFNDAIO2(5000)_EIE_SEIDEVFNDAIO2_Inst_001.
[Tue Jul 24 2012 06:50:45.3920] Set 'ATRIUMCORE_HOME'environment variable.
I'm running on ARS 7.6.04, Atrium Core 7.6.04, Windows server 2007.
Regards,
Karthik.
Think green - keep it on the screen. This e-mail and any attachment is for
authorised use by the intended recipient(s) only. It may contain proprietary
material, confidential information and/or be subject to legal privilege. It
should not be copied, disclosed to, retained or used by, any other party. If
you are not an intended recipient then please promptly delete this e-mail
and any attachment and all copies and inform the sender. Thank you.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
