Brad, You could try doing a real simple test...create a filter that pushes a task to complete directly on the TMS:Task form, and see if the flow works. What you MAY be dealing with is something that was written in AL's....sad but possibly true.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Monday, July 30, 2012 8:22 AM To: arslist@ARSLIST.ORG Subject: Complete Task through web Service ** Hi all Hope everyone is well I am busy looking into a small problem we have on our system and wanted to know if I could run the scenario by you guys to get your opinion. * ITSM 7.6 * Remedy 7.5 Patch 003 (Upgrading later this year) * Mid-tier is Remedy 7.5 Patch 005 * Windows Server 2008 Box * SQL 2008 We want to enable the functionality that a user is able to complete a task through a web service. Not difficult at all and you can use the OOTB web services that come with ITSM. The problem we are finding is that if we have a Task Group template associated to a Change Request, and that Task Group template has flows defined, when the user closes a task that is in that relationship, the flows do not continue. However if I do the same action in the user tool and manually close the task then everything works perfectly and the task flow works. Taking a stab in the dark here, I did notice that the web service was associated to a join form call "TMS:TaskInterface" which is linked to the TMS:Task Form. I suspect that the workflow that checks if there is a next flow it needs to go to is associated to the TMS:Task form and not to the TMS:TaskInterface form - which is why it is not firing off. I was thinking of going through all the code to find the problem but thought that i would check with the guru's first and see if you have any suggestions. Any advice or suggestions would be greatly appreciated. Thanks in Advance and see you guys at WWRUG _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
