Hi,
Approval process starts working when a filter which triggers the approval process is executed. So you can check in filter logs to find out whether intended approval process is getting triggered or not. In filter logs you can narrow down the search to check only application command as they are responsible for triggering an approval process. -- Regards, Yogini Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <mailto:i...@vyomlabs.com> i...@vyomlabs.com || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Joran Sent: Monday, July 30, 2012 8:32 PM To: arslist@ARSLIST.ORG Subject: Approval Server Auto Approval issue ** All I've configured an rule base approval process that has one rule, an auto approval rule for a service request. The SR is created via a custom bulk upload form that creates a record in the SR interface create form. The SR record is created but is always set to Rejected. Looking at the logs there is another approval process that is throwing an error and stopping the approval process. I inactivated the approval process and its rules that is throwing the error but it still gets evaluated. I'm obviously missing something. For a reason I have yet to figure out the auto approval is not being evaluated before other approval processes, including the process throwing the error? How can I ensure that the auto approval process is evaluated first and then stops the approval process? All thoughts welcome. Pete _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
