He, he.. Well, I'm talking of a regional government of a province with a population of half a million people.
And, It isn't USA. Regards, Jose On Thu, Aug 2, 2012 at 12:15 AM, Goodall, Andrew C <ago...@jcp.com> wrote: > ** > > Now I know where all our tax money is going J - not a surprise!**** > > ** ** > > Regards,**** > > **** > > *Andrew C. Goodall* > > Software Engineer**** > > Development Services**** > > ago...@jcpenney.com**** > > *jcpenney* > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *Jose Huerta > *Sent:* Wednesday, August 01, 2012 4:58 PM > *To:* arslist@arslist.org > *Subject:* Configuring companies and multi-tenancy**** > > ** ** > > ** I have an special case, and I know that there are a lot of solutions. > But I want to hear from you, experts, what's your opinion.**** > > ** ** > > Here's the case:**** > > ** ** > > ** ** > > A public administration has 10 divisions (Transport, Healthcare, Security, > Employment, ...)**** > > ** ** > > The IT service is organized in two tiers. First there is a list of > corporate services, that all divisions receive. Second, each division has > it's own set of proprietary services.**** > > ** ** > > The Service Desk is divided in divisions, so each division has it's own > service desk. support groups for corporate services attend incidents from > all service desks.**** > > ** ** > > A lot of services are provided by external companies, totally integrated > in the structure, where the external employees work in-house. Each couple > of years the provider can change, being another company the one that > provides the same service. This is transparent for the rest of the > organization.**** > > ** ** > > Each division has it's own set of management.**** > > ** ** > > Well, How would you map the companies?**** > > ** ** > > My first approach was to have a company for each division, since it is > desirable to have a security layer between divisions (Healthcare managers > don't need to see about Employment). Also I created another company for > corporate services, where all people working on this IT office is inside > another company.**** > > ** ** > > The problem arises with services were people are form external companies. > For instance the email. The email server are property of the public > administration. Also the manager of the service is a public employee. But > all technicians are from an external company that is providing the service. > It is desirable that the support group would be inside the division. But > also would be desirable to have these people on another company so they > only see tickets assigned to them (and can¡t spy another services provided > by another companies).**** > > ** ** > > For the e-mail service case:**** > > SOLUTION A:**** > > ** ** > > All external people are integrated inside the company "IT Office" and the > support group is "IT Office/Corporate Services/Email".**** > > ** ** > > PROBLEM: Those people can see every corporate ticket.**** > > ** ** > > SOLUTION B:**** > > ** ** > > All external people are inside a new company with its own name "Lilonti". > But the support group is IT Office/Corporate SErvice/Email".**** > > ** ** > > PROBLEM: If I don't provide access to the IT Office company the Lilonti > people can't access tickets assigned to them.**** > > ** ** > > SOLUTION C:**** > > ** ** > > All external people are inside a new company with its own name "Lilonti". > The support group is created inside this company "Lilontly/Corporate > Service/Email".**** > > ** ** > > PROBLEM: If the provider changes, we need to change all assigment rules, > templates, etc. Because the support group changed.**** > > ** ** > > ** ** > > ** ** > > Any Idea? **** > > What would you do?**** > > ** ** > > ** ** > > ** ** > > Jose M. Huerta > Project Manager**** > > Movil: 661 665 088**** > > Telf.: 971 75 03 24**** > > Fax: 971 75 07 94**** > > <http://www.sm2baleares.es/>**** > > SM2 Baleares S.A. > C/Rita Levi **** > > Edificio SM2 Parc Bit**** > > 07121 Palma de Mallorca**** > > <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> > <http://twitter.com/#!/SM2Baleares> > <http://www.linkedin.com/company/sm2-baleares>**** > > La información contenida en este mensaje de correo electrónico es > confidencial. La misma, es enviada con la intención de que únicamente sea > leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje > por otras personas no está autorizado, por lo que en tal caso, le rogamos > que nos lo comunique por la misma vía, se abstenga de realizar copias del > mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de > inmediato.**** > > P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es > necesario.**** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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