Ken, The only limitation I see with that would be that it potentially allow communities to benefit from ARSList knowledge, but it wouldn't work vis-versa. I think it would need to be both directions for all posts...but as Dan stated before, it would require BMC committing resources to make it happen.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, August 07, 2012 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: re. integration of the ARSlist with Communities ** Couldn't this be done as a compromise: 1. Any new post to the communities is captured and forwarded out to the ARSList. a. With the email subject being a concatenation of the Discussion Forum Name and the post Subject and something to make it easy to tell they are being relayed from Communities. b. BMC would have to permit this as they have copyright on Communities posts/ c. Include a link to the discussion thread and encourage ARSList members that are BMC Communities members to post replies there if they are able. d. Include a note not to change the subject line if replying be email since it may not get posted back to the Communities. 2. Any email replies to one of those forwarded discussion posts that do come from an ARSList member are posted as a reply to the community. a. The post would be done as a single generic BMC Communities member e.g. "ARSlist" into the original discussion thread b. Add to the post message "On Behalf of ARSList member ..." c. This would obviously be done based off of subject line matching so if that gets changed the post is not forwarded. d. Include a plug for ARSList with a link on how to subscribe. e. Obviously BMC would have to be agree to this use of a single account to automate posting of replies that do come directly from ARSList The main limitation is see is: * New ARSList posts would only be on ARSList and would not automatically get put into Communities * Perhaps attachments would not be capable of being implemented easily. * Others? Ken Cecil. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, August 07, 2012 12:47 PM To: arslist@ARSLIST.ORG Subject: re. integration of the ARSlist with Communities ** There have been discussions in the past about bridging the ARSlist to Communities, and I am sure there will be again. That it hasn't happened is not because I was not open to the discussion, or that BMC was not open to the discussion. The issue became more of how do you map what is asked on the ARSlist to the myriad of possible forums in Communities, And how do you decide exactly which communities feed to the ARSlist if you want it in both directions. Of course there is also: if you send an ARSlist post from the ARSlist to Communities, how is it authenticated and attributed? Do you have to reject something from the ARSlist if they aren't registered in Communities and visa versa? These are all surmountable, but if and only if BMC sees sufficient rewards to invest the resources, And makes it possible for the external resource(s) that would be needed to provide what is needed on the ARSlist side. BMC promotes Communities within BMC and also seems to have stopped mentioning the ARSlist as much as they used to. I find an increasing number of Remedy Developers that have never heard of the ARSlist, but never one that wasn't happy once they did, or that they could just read it in a Nabble or Google group or many other places. There is still a difference, as mentioned by various people, in content, audience and purpose between Communities and ARSlist. They complement each other most of the time and together provide a resource that I am not sure any other software product duplicates. Is there a Service-Now discussion list outside of Service-Now ? Peregrine? Certainly not Peregrine, they were actively trying to shut down the ARSlist when they owned Remedy, saying it should all be through their equivalent of Communities only. Except their version of Communities was policed, controlled and for those with service contracts only. Unlike, to their credit, BMC Communities. They obviously didn't succeed. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven Sent: August 7, 2012 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! ** There is a plugin for forums that can bridge back and forth from a mailing list: http://sourceforge.net/projects/m2f/ <http://sourceforge.net/projects/m2f/> Unfortunately their main website is down, but it doesn't seem like it's too complex of a plug-in to implement. 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