The simplest thing to do is just add a standard default header and footer to the mailbox config.
To do that you go to "AR System Email Templates" - add an HTML attached template, then update your "AR System Email Mailbox configuration" default outgoing with the new template names for the Header and Footer. Warning: watch out when using embedded images - in the past the addition of images in headers / footers eventually started causing the email engine (7.5) to hang as a result it flooding "AR System Email Attachments" for some odd reason. I'm not an expert in ITSM notification customization but we have added our own hyperlinks to message body text etc.. from "Sys:Notification Messages" It would be a headache if you tried to modify the "Sys:Notification Messages" to add custom formatting / info to all the message bodies on these. So I would stay away from that if you can help it. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jose Manuel Huerta Guillén Sent: Thursday, August 09, 2012 4:50 PM To: arslist@arslist.org Subject: Customizing the ITSM notifications ** Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
