Hi,
Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue. The Escalation Queue is assigned to RPC port number 390603 and you should increase the minimum and maximum thread values for the queue using the AR System Administration Console. Remember not to increase to too large a value that may impact on server performance. For example, if you have 3 threads for the escalation queue, you can modify your escalations to have a pool field value of 1, 2 or 3 on the General tab of the Escalation properties. All escalations in a particular pool run on the same thread, so the execution of escalations within a pool is serialized. Escalations run in the order of their firing times, but an escalation is delayed if an escalation from the same pool is currently running. If two or more escalations have dependencies and must not run at the same time, put them into the same pool to make sure they run in sequence. So please check if your newly created escalation is not conflicting with some other escalation in other queue. Apart from above, please check if your run if condition is correct and pass to lead the execution of said escalation. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <mailto:i...@vyomlabs.com> i...@vyomlabs.com || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ??????? ????? Sent: Saturday, August 11, 2012 1:51 PM To: arslist@ARSLIST.ORG Subject: Escalation not working ** Hi folks! What I need to do, when my esclation not viewed in log file? I created new escaltion pool number 9. Set escalation to this pool. But it is not working. -- Bedt regards, Alexey _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
