LJ, Yeah, but sometimes we think ahead....
We do know that the traffic arriving is from a browser interaction or from a web service. So, we set the client type differently so that you can know which it is. This is just like we set the client type of the Web Reporting (at least we are supposed to be setting it) to 6 (may be tagged in the ar.h file as CLIENT_TYPE_ODBC) instead of 9 (for mid-tier). This way, you can tell that the interaction is for the web reporting engine rather than for the mid-tier interaction in general. So, there are three different client types that all come from the "mid-tier" -- mid-tier interactive use -- 9 -- web reporting -- 6 -- web services -- 8 This allows you to know to a finer level of detail what subsystem of the mid-tier is causing the interaction and there is value in differentiating these three aspects. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, August 13, 2012 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Interesting. I thought that because WS calls came through the Mid-Tier server that it would also come in as 9....good to know. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, August 13, 2012 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service ** Kali, The CLIENT_TYPE will tell you where calls are coming from (if it is used). And, for web services, it is used. Client type 8 is the client type value for Web Services. Client type 9 would be from the mid-tier. And, there are many other client types for other components of the system. The client-type can be tested for in any server side workflow using the keyword $CLIENT_TYPE$. You can test for the web service client type. The client type is listed on the starting line of an API call in the API log if you want to look in the log to see it. It should be translated to words if the server has a mapping for it or if not, the index is listed. But, you should be able to tell which client type each API comes from. Any that say 0 mean that the program interacting with the server has not specified who they are - which means either a BMC program that did not set it or a custom program. I hope this helps you find the traffic you are looking for. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Monday, August 13, 2012 1:55 AM To: arslist@ARSLIST.ORG Subject: How to check Remedy Logins that are using Web Service ** Hi, Is there any logs within Remedy 7.6.03 we can check to find which Remedy logins are creating tickets via WS or accessing any Remedy WS? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
