Claire 
Which patch did you installed before the current Aug patch ? Was it 
MT_7604SP3_2012JUL26_CU_ALL
 
Regards
Ravi 
 

> Date: Wed, 15 Aug 2012 15:33:45 +0000
> From: claire.sanf...@memorialhermann.org
> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, 
> patches, patches!
> To: arslist@ARSLIST.ORG
> 
> I had so many issues with the patch that I was given. Fonts changed, more 
> Caught Exception Errors than I have had before, fields not populating, fields 
> moving.
> 
> I went looking and then checked with Support and downloaded the most recent 
> patch dated August 10th (MT_7604SP3_2012AUG10_CU_ALL.ZIP). So far (just one 
> day). No errors and people are reporting speed they have not seen since we 
> moved from a thick client. None of the problems occurred on my Test server. 
> They only happened on my Prod server.
> 
> My regular work queue is behind, the last bit of stuff to move over from 6.3 
> is behind, the next phase of the project is starting and I am so far in the 
> weeds!! Calgon take me away!!
> 
> 
> 
> ITSM 7.6.04 SP2
> ARS 7.6.04 SP3
> Oracle
> Win 2008 Server
> 
> Claire Sanford 
> Information Systems Division 
> Memorial Hermann Healthcare System
> claire.sanf...@memorialhermann.org 
> 
> Claire
> --------------------------------------------------
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
> Sent: Thursday, August 02, 2012 5:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier
> 
> ** 
> I tried to flush the cache several times. I even tried to delete the cache 
> files manually in the mid-tier cache directory and on the Tomcat Catalina 
> working directory. It did not help. Fiddler does not capture anything either. 
> I was told by Claire Sanford that there is a new mid-tier patch that just 
> came out for 7.6.04 SP3. I just downloaded it and plan to try it in my dev 
> environment. The weird thing is that the development environment shows no 
> signs of problems. It is just the production one. Then again, Dev is just a 
> straight one mid-tier and one app server configuration. 
> 
> 
> 
> Jesus Ortega
> Senior II, Implementation Engineer 
> LyondellBasell Industries
> Office: 713 309-4914
> Cell:    281 546-0735
> ________________________________________
> 
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