To retrieve multiple attachments for incidents and change what we have been is written a scripts are runmacro.
My env is Unix.... 1. Create a macro that exports the attachment when pass the single change/incident variable. 2. Append the macro above "end' to-file: <Location of Export file to >Report.xml 3. Export to *.rep, *.xml, or *.arx .. file format should export the attachments, not sure which at the moment we use .xml/.rep 4. Run macro "runmacro path" -x server -a port -d "macro directory" -e "Name of Macro" -U "user" -P "password" 5. Note Name of Macro is not the filename, but the first line of the content of file.... bc WUT will give it a funky name.. 6. This will export the attachments specific to change/incidents. 7. We added a wrapper to the process, to allow passing multiple incidents/change, and with the creation of each attachment export, grab to files, create a folder of that change record and place the respective attachments in them. 8. Otherwise, all the attachments will be in one location and you won't know which belongs to change/incidents request. 9. we used sharepoint to upload each change/incident folder, so user/auditor have access to attachments, instead of going to Remedy and look one at a time. 10. we are exploring Documentum, for better storage since attachments with characters in name is not sharepoint friendly. Kinda messy but it works. Having spoken to BMC support: I was told runmacro will not go away when the client is decommissioned. However, we are exploring if this can be accomplished with webservices. Hope this helps. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
