Hello Listers, I am setting up a new ITSM 7.6.4 server and we are ready to configure our assets. I have used the Integrator to import several thousand server (Computer System) CIs, and I have used the Data Management tool to import the Maintenance contracts for those CIs.
When I tried to use the "Transactional-Contract.xls" sheet to import the relationship between the server CIs and their maintenance contracts, however, it said that the relationship "Related to" (which is what is set when you do the action manually), was in error, specifically: 1023- Invalid Relationship Type selected. Now the sheet seems to indicate that CI-Contract relationships are allowed as it gives directions on how to identify the CI and the Contract. Has anyone else tried this? (Directions from the spreadsheet) "This required field must be completed with one of the followings: 1) For Parent Relationship Type of Contract, enter the Instance ID (from the target form) or the Contract Identifier (from the CTR:LoadContractBase form) of the Parent record to which the association is being made. 2) For Parent Relationship Type of Configuration Item, enter the Reconciliation ID." "This required field must be completed with one of the followings: 1) For Child Relationship Type of Contract, enter the Instance ID (from the target form) or the Contract Identifier (from the CTR:LoadContractBase form) of the child record. 2) For Child Relationship Type of License Certificate, enter the Instance ID (from the target form) or ID (from the AST:LoadLicenseCertificates form) of the child record." "This required field must be completed with one of the following numbers or words, according to the significance indicated in the following list: 32000 or Attached to 35000 or Related to 77000 or Terms and Conditions of" (End) Alternately, is there some other standard procedure we are supposed to follow to set up several thousand CIs' contract relationships? I see that the dialog pushes to CTR:Contract Relationship, and AST:CMDB Associations (ActiveLink: AST:ASA:RelateFromContract_200_PAAA_PCRC), but the filters on these forms are set to only run on Submit and not Merge, so I can't import to them directly. I would prefer not to create a new form and workflow just to perform what should be a standard configuration action, so please if anyone has done this and knows of an OOB method, let me know. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
