Hi All, Here is the latest update about the issue. I had a word with support guys and as per them FTS doesn't fully work with CMDB or Asset.
Regards, RK On Tue, Aug 28, 2012 at 11:04 AM, Goodall, Andrew C <ago...@jcp.com> wrote: > ** > > We’ve had a long running issue open with BMC Support (ISS03993466) that > BMC ARS Core Engineering team have been working on with the ITSM module > engineers.**** > > ** ** > > Come to find out ARS Engineers designed FTS where by even if “Index for > FTS” = None on the field but there is a value in the property “Full Text > MFS Category Name” then it will still be indexed – according to them that > is “working as designed”.**** > > ** ** > > But apparently the ITSM side of the house were unaware of that – so > consequently inadvertently indexed fields that do not need to be indexed. > Additionally any join forms carry forth the “Full Text MFS Category Name” > value on the field from the originating form – so as a result they too will > also get indexed.**** > > ** ** > > This all adds up to a big mess and slow performance of FTS. How FTS ever > passed real QA testing for enterprise customers is beyond me.**** > > ** ** > > Fix: remove “Full Text MFS Category Name” value on fields that do not need > to be indexed; remove the same on all join forms; additionally remove work > log tables from being indexed.**** > > ** ** > > Warning these can only be changed in base mode currently – just another > thorn.**** > > ** ** > > This reduced our FTS indexing time and collection folder substantially.*** > * > > ** ** > > Attached is the spreadsheet provided by ITSM engineers on what “should be” > indexed. This doesn’t help you with CMDB questions – you might want to open > an issue with Atrium engineering if you are experiencing a similar issue > what find out what “should be” indexed on that side.**** > > ** ** > > Regards,**** > > **** > > *Andrew C. Goodall* > > Software Engineer**** > > Development Services**** > > ago...@jcpenney.com**** > > *jcpenney* > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *rahul2007k...@gmail.com > *Sent:* Tuesday, August 28, 2012 10:35 AM > *To:* arslist@arslist.org > > *Subject:* Re: CMDB Fields for FTS indexing**** > > ** ** > > ** Thanks Nathan we are also keeping eye on the performance issue related > FTS issue.**** > > ** ** > > Anyone else ever faced this issue please reply.**** > > ** ** > > Regards,**** > > RK**** > > On Mon, Aug 27, 2012 at 2:06 PM, Nathan Aker <nathan_a...@mcafee.com> > wrote:**** > > ** **** > > Not directly on topic, but we’ve basically put a moratorium on any > additional indexing of fields by the FTS engine as it seems to have more > than enough trouble handling the load from the base application > functionalities with 7.6.04. Careful how much you ask it to index, I know > we’re not alone as I’ve seen a number of posts from others having to monkey > with the FTS configuration to get this beast to simply do the jobs BMC has > asked it to do in the 7.6.04 ITSM apps. We’ve got all FTS plugins now > running on one server per BMC direction and still have hiccups from time to > time with it getting choked up.**** > > **** > > Nate.**** > > **** > > *Nathan Aker* > ITSM Solution Architect**** > > *McAfee, Inc.***** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *rahul2007k...@gmail.com > *Sent:* Monday, August 27, 2012 1:55 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: CMDB Fields for FTS indexing**** > > **** > > ** Hi,**** > > **** > > Has anyone encountered the same kind of issue before with FTS enable on > CMDB fields.**** > > **** > > Regards.**** > > RK**** > > **** > > On Sun, Aug 26, 2012 at 5:31 PM, rahul2007k...@gmail.com < > rahul2007k...@gmail.com> wrote:**** > > Hi All,**** > > **** > > Please let me know if anyone has done FTS indexing on CMDB fields like CI > ID, CI Name etc.**** > > I have currently enable FTS indexes on above fields on > BMC.Core:Base_Element form but when ever i search newly created CI I am not > able to search it until i re index whole FTS .**** > > **** > > I have seen that there are some FTS limitation for data re-indexing on > join form and need to schedule the data scan for those join forms which > causes very high CPU & memory utilization.**** > > Also the Best practice development mode doesn't allow to modify the fields > on join form and i need to switch base development to modify those forms & > its property which i think is not a good idea.**** > > **** > > I am not sure how to achieve this on CMDB forms as everything is based on > join form structure and its very difficult to enable FTS on all the CMDB > classes.**** > > **** > > Thanks,**** > > RK**** > > **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. 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