I don't like the "suggested" product categorization that comes with the ITSM instalation.
I documented my thoughts about product categorization at this post: My recommendations for those applications are: 1.- Tier 1 definitively to be "Software" 2.- Don't be redundant, that is: don't use the product name or the product manufacturer at tiers. The only exception to this, is when the manufacturer name is needed for auto routing assignment. 3.- Maintain the same philosophy for all scopes. That is, tier 2 has always the same meaning. Thus would be easier to understand for your users. So, for instance: Microsoft Word: Software/Desktop/Text Processor - Word/Microsoft Excel: Software/Desktop/Spreadsheet - Excel/Microsoft Thus, if your organization includes the Calc at the future: Calc: Software/Desktop/Spreadsheet - Calc/Oracle Thus, you can make a lot of more BI from your tickets. And also enhance the incident review for problem discovery. Jose Manuel Huerta http://theremedyforit.com/ On Thu, Sep 6, 2012 at 1:18 AM, Stroud, Natalie K <nkst...@sandia.gov>wrote: > ** > > Christie:**** > > ** ** > > We elected to stay as close as possible to the OOB Prod Cat structure, so > we have the following:**** > > ** ** > > **· **Software à Software Application/System à Standard Desktop > Software à *<individual Office app, i.e. separate Prod Cats for Word, > Excel, Outlook, PowerPoint, etc.> *(The Tier 3 here was an addition we > made).**** > > **· **Software à Software Application/System > àCommunication/Collaboration/Data Exchange Software > à Lync (I believe the \Collaboration part was an addition to the OOB > value for Tier 3)**** > > **· **Software à Software Application/System à Software Suite àOffice > **** > > ** ** > > Natalie Stroud**** > > SAIC @ Sandia National Laboratories**** > > ARS-ITSM Tester**** > > Albuquerque, NM USA**** > > nkst...@sandia.gov**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS > *Sent:* Wednesday, September 05, 2012 5:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Product Catalog & MS Products**** > > ** ** > > ** **** > > Hi All – We are wondering how people are categorizing Microsoft Products > in their Product Tiers? Specific applications: Word, Excel, Lync, SCCM, > Remote Desktop, & PowerPoint**** > > ** ** > > I am being asked to build them as Application / Microsoft / Word / Word / > Microsoft (Tier 1 / Tier 2 / Tier 3 / Product Name / Mfg) and we don’t > believe that Mfg should be the Tier 2.**** > > ** ** > > Thanks **** > > **** > ------------------------------ > > > *Christie Pargeter * > *Legacy Health** * > > *IS - Programming***** > > *SR Technical Analyst*** > > cparge...@lhs.org **** > > * **1120 Building* **** > > tel: 503-415-5149**** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
