Unlike email engine, approval server is not a separate service, so you cannot monitor a service or a tcp port. It is built in as a plugin. The components involved are approval plugin, dispatcher, application pending entries. The way approval server works is remedy workflow creates an entry in the Application Pending form when it needs approval server to do something. There is a separate daemon called the dispatcher. The dispatcher looks at the entries in the application pending form and it invokes the respective plugins to process the request. The entries have a field called category, which tells what plugin that it needs to invoke. Once the dispatcher processes the request the application pending entry gets deleted. In an ideal scenario there should not be any entries in the application pending. So you can monitor the data in this table at sql level or remedy api level and if there are records older than certain time threashold that is your alert that something is not working right in the system. The way to restart approval server is when armonitor started initially there is a .lck file created in the logs folder.This file contains the approval process id. You can have a shell program to kill that process and delete the .lck file and armonitor will automatically restarts approval server.
On Sunday, September 9, 2012 11:01:45 PM UTC-7, Rob van Eerd wrote: > > Hi, > > Like mentioned in this topic about a hanging E-Mail Engine ( > http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1209&L=ARSLIST&D=0&P=101940) > we're occassionally experiencing similar behaviour with our Approval > Server. > We already restart our processes once a week, but that may not be enough. > > While looking for a real solution, we could implement somekind of monitor > which can alert us on moments the Approval Server doesn't do what it's > supposed to do or restart the approval server process itself. > > Anyone any ideas on what to monitor? > > We're running SRM 7.6.00 on an ARS 7.5.00 Linux environment (Oracle > database). > > Thanks for any ideas. > > Regards, > Rob. > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
