Has anyone on the list run in to strange corrupt cache issues with
mid-tier 7.6.4 SP3? We just upgraded from 7.5 and are having issues
since the upgrade. What we are seeing are certain fields duplicated and
in strange places. We are also getting "Caught exception" errors (there
are several different errors, but they all start with Caught exception).
We are in a load balanced environment. When a user is having an issue,
if they go to the other server, they are usually fine (but sometimes,
it's messed up, but it's a different field duplicated and in the wrong
place). Usually, if we clear the cache on the server, that will clear up
the issue, but then another user will have a different field that's
messed up.

 

I've read back through the list and seen others with similar issues, and
followed the suggestions, but they haven't fixed the issue. Here is what
I have tried so far:

 

1. Delete bak files

2. Deleted cache directories

3. Added the results list on all views (on the forms where we have seen
the issue) 

4. Increased the java heap size 

5. Turned off the persistence cache in the mid tier console 

 

I have looked at some of the hot fixes, but they don't seem to have any
fixes for our issues. Here's our full mid-tier version: 7.6.04 SP3
201201302357. We are on Windows 2008, 64GB ram. We have a ticket open
with BMC, but they just keep asking us for logs.

 

Thanks,

Josh Bray

Turner Broadcasting System, INC


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