Re: Creating incidents from a spread sheet in ITSM 7.6.4

[Pierson, Shawn]

If it's just a onetime migration why not use the Data Management Tool?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, September 13, 2012 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Creating incidents from a spread sheet in ITSM 7.6.4

**
All,

Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and if so 
how?

I have a customer that has another system (non Remedy) and can export most of 
the data required to open a new or closed incident, my question is what can I 
use to do that. Would a simple import into the helpdesk form work?

Any ideas would be helpful, just be nice it's my birthday and it's been a very 
strange year for me,

Howard

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6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
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