You are not alone we have seen it too. I've seen this on multiple forms
not just incident. It clears when you close the session or window and
re-launch.

You have a very similar environment to us - only difference is we're on
sp3 with hotfix - 7.6.04 SP3 201207061314 for ARS and midtier.

For us it has not got to the point of pain to open an issue with BMC.
Can you imagine trying to diagnose this and capture what they need to
"reproduce" the issue.

I'm not in the mood for another root canal right now.

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Wednesday, September 19, 2012 4:01 PM
To: arslist@arslist.org
Subject: Random Null Issue

 

** 

I have a strange issue that I'm not sure where to start looking for
resolution, so naturally I am reaching out to the experts out there ;)
On various windows at random times I see the word "null" in the middle
of the screen in mid-tier.(see screenshot)  My users have reported it
and I see it periodically as well.  Any and all suggestions are welcome
;)  Thanks!

 

 

  

 

 

AR Server:  7.6.4 patch 2 on Windows 2008

SQL - Windows 2008

ITSM v7.6.4 patch 2

MidTier 7.6.4 patch 2 Windows 2008

 

Terri

 

 


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