We had to make our own audit form for Asset Management. The tricky part is being able to track relationship (including people and CI) changes. The other major enhancement we made for Asset Management is a "CI Transfer" form. It's used on Computer Systems, so when a user gets a new PC, you can easily transfer the child CIs such as software or a printer over to the new one without much effort. Both of those features should be included out of the box but are not. I was happy, however, to not have to build a customization to do a search for CIs related to a specific user on the Asset Management console.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, September 20, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Remedy ITSM - 7.6.04 SP2 CMDB Audit Trail/Log Where is the Audit Log/Audit trail on Asset records? CI's etc. I look at the fields and they are marked for Audit, the only thing I can find is the "CMDB Audits" which keeps crashing my Dev system when I click on it. Any ideas? We need the old Audit trail back for our assets. People mess things up so often! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
