I 'customised' my mid-tier installation. So a problem with paths etc. I am
going to do a more default install to see what happens.
----- Original Message -----
From: "Carl Wilson" <carlbwil...@gmail.com>
Newsgroups: public.remedy.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Thursday, September 27, 2012 9:15 AM
Subject: Re: Cannot login to mid-tier but CAN login using Windows user tool
Hi,
this is usually an indication that the passwords for the AR Server Mid
Tier
connection do not match.
You can reset the password for the Mid Tier from within ARS (AR System
Administration), then use this password in the Mid Tier setup.
Cheers
Carl
http://www.missingpiecessoftware.com/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber
Sent: 27 September 2012 08:17
To: arslist@ARSLIST.ORG
Subject: Cannot login to mid-tier but CAN login using Windows user tool
Hi
I have Remedy v7.5 mid-tier setup and I can login using the Windows user
tool (thick client) with standard Demo account. If I try to login to the
mid-tier I go to
http://myserver:8080/arsys/shared/login.jsp and get the login page as
expected. But if I login using username Demo and leave password field and
authentication fields blank then I get
ARERR [623]
Authentication failed
Is there some step I have missed?
Angus
p.s. I get exactly same error if I attempt to login with an unknown
username, eg john.
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