Hi, there are a number of plug-ins that run when you submit and entry, including one that queries the CMDB for the Business Service or tries to write to the CMDB if you have the checkbox for creating a Business Process selected.
Check you plug-in configurations and log files to find the error: https://communities.bmc.com/communities/thread/71790?tstart=0 Cheers Carl From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: 02 October 2012 20:39 To: arslist@ARSLIST.ORG Subject: Service Request Entry Error ** All, I need some help.. In our development environment, we started seeing the following when testing our services: Message not in catalog; Message number = 120413 : Unknown error occurred while fetching the business object instance from the data store; Caused by: ERROR (90): Cannot establish a network connection to the AR System server; ONC/RPC program not available SERVERNAMEHERE (ARERR 120413) Our environment: ITSM 7.6.04 SP3 AR Server 7.6.04 SQL 2005 Windows 2008 Thanks for the help..!! Robert _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
