I only put it on my sample data VM-based system; there weren't any installation issues other than Atrium and ITSM took a LONG time to run, but they are very minimal VMs. It did not solve our problems with RKM search results not displaying in Safari, so we may or may not bother loading it further (ARS is on Sp3 but apps on Sp1 on our production system). I am busy looking at 8.0 and several competing products, instead.
BTW, 8.0 solves the RKM results list problem in Safari, but the next step - opening the KB article from the link - fails in Safari (you get a mostly blank gray screen). In other browsers, any graphics in the KB article load incompletely - at random - so they have issues with pulling all of the components of an article out of the db and displaying them together. I still want to hear if anyone has successfully run any of the 8.0.00 Patch 1 installers against an ITSM Suite 8.0 Preconfigured Stack install. The stack install, BTW, the first one I have ever tried, ran fine once we had met all of the myriad requirements for it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, October 05, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Remedy ITSM 7.6.04 SP4 Has anyone loaded it yet? Does it fix anything specific for you? Break anything? Speed things up? Slow them down? We are about to look at it on our Dev server and wanted to know if anyone encountered any "gotchas" Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
