Howard Which SP you are on 7604 Overview console 7604 default installation is single threaded causing perfomance issues. BMC has a hot fix for this. Also check SNAPSHOT ISOLATION and READ COMMIT SNAPSHOT value on DB Side Regards Ravi Rai
Date: Mon, 8 Oct 2012 10:51:59 -0400 From: howard.rich...@coxinc.com Subject: Getting deadlock issue when querying data directly, from a MSSQL 2008 DB and on 7.6.4 ARserver To: arslist@ARSLIST.ORG ** Good morning, afternoon and evening all, Before we upgraded to 7.6.4 (ITSM and Arserver) we were on 7.5.6 and ITSM 7.6.1, and was able to query the MSSQL 2005 database directly, to pull some reporting data back. Since upgrading to 7.6.4 (ITSM and ARserver) and going to MSSQL 2008, when our user load is high we are getting deadlock issue when querying data directly. When the user load is low (like 3am) we have no issues. Any ideas? Take care, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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