I like that idea, Mahesh – I would have thought of pushing from the service request (maybe through the PDT) to a temporary field, but using a Type field does give one the ability to control this through the Work Order Template, which can be changed anytime, than through the trickier PDT.
Thanks! Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh Chandra Sent: Tuesday, October 09, 2012 2:25 AM To: arslist@ARSLIST.ORG Subject: Re: SRM -> Work Order (automatic activation?) ** This is not possible through configuration but definitely "Yes" through a small customization. If the work order is being created from a Work Order template, use of the Type Fields to flag the Work order (Example: Type Field 10 = "Auto_Initiate"). If not using Work order Template, map the SR Type Field 10 on the SRD with the same value. Create a filter on Work Order that will look at the above flag and move the status to "In Progress". Thanks Mahesh Sent from my iPad On Oct 8, 2012, at 8:22 AM, "Logan, Kelly" <kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>> wrote: ** We have a simple request in SRM that we would like to create a Work Order that is active from the beginning. Is this possible without customization? I can assign it automatically of course, but is there something I can configure to have the WO start with a status of “In Progress” so the Tasks are assigned and notifications go out automatically? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
