Hi listers, This morning I had a very strange issue. I received some incidents regarding Remedy that were related with non-working escalations. I switched on the escalation log and see that no escalation fired. The log only contained verification lines. And the most strange of all, the counters of escalation was reloaded for all escalation that were to trigger, but without triggering. For instance I have an escalation that fires each minute. So when checked the log I saw lines with 30 seconds left, 29 seconds left, .... 1 second left and the next one 60 seconds left. That means that the clock started again, but without executing the escalation. I couldn't see the SQL that normally checks the qualification. And that happened for all escalations.
So I press the panic button: restart the server. After restarting all was working again. But I wonder if any of you has suffered anything similar. ARS version 7.5.007 Windows 2003 64 bits Oracle RAC 11G Regards, Jose Manuel Huerta http://theremedyforit.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
