Mark
If you want to add new colums in the overview console
You have to configure the ARDBCAppQuery plugin for the new field.
For adding a new field follwo the below steps
Create the field in SHR:ARDBC:Overview Console_template form and on
SHR:ARDBC:Overview Console form
Create an entry in the SHR:ARDBCFields form
if the field is a Selection field, create Value records in the
SHR:ARDBCEnumLookup form
Restart the AR Plugin Server
Thanks
Ravi Rai
Date: Fri, 26 Oct 2012 08:32:38 -0400
From: mbritt...@navisite.com
Subject: Incident Management Console
To: arslist@ARSLIST.ORG
**
Hi All,
I am working in ITSM 7.6.04 and I need to show or hide some of the columns.
There question I have is “where is the table”. If I look in the HPD: Incident
Management Console, the database/ID name is z2TH_incidents/302087200. Also if
I look in the HPD: HomePageContent:RL_IncidientConsole , the name/ID is the same
How does that work? My guess is what appears in the Incident Management Console
is a view of the other form.
So where would I make the change?
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
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