I did but the issue is the is not random issue. If this had been an consistent issue then probably logs could have help. On Oct 31, 2012 11:35 PM, "Longwing, LJ CTR MDA/IC" <lj.longwing....@mda.mil> wrote:
> You could turn on server side logging on this record and figure out what > workflow (likely kicked off by an escalation) is doing this. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair > Sent: Wednesday, October 31, 2012 12:02 PM > To: arslist@ARSLIST.ORG > Subject: Ar escalator modifying estimated resolution time > > ** > > Hello listers > Have a slight suitation with me. Have a couple of tickets wherein ar > escalator modifies the time for estimated resolution time every time a > ticket is modified be it status update or assinment to another group. The > sla is the same. Ar escalator set a new time and then again after a couple > of sec or a min it comes back to the original time and than it is set to > blank. I am ok with being blank. One thing i can see is in the sla alllow > sevice target to reopen is set to yes. > Tried replicating this with another ticket all the process but it behaved > normal Is it a wag o find out why and how is this occurs? > Arsystem 7.1 patch 5 on unix > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
