Victor, Yes, user tool is severely limited in 7.6.04, and you cannot open most consoles. You can still open incident, change problem forms directly. On Nov 10, 2012, at 4:42 AM, Victor wrote:
> Hello Listers, > > I am new to Remedy ITSM 7.6.04 and yes, I know User Tool has been deprecated > but I want to find out if the problems I am experiencing are typical (or > maybe > someone found a workaround) or I am just doing something wrong. > > After logging in through WUT and clicking the Home Page link - I get the > image > shown in WUT_Home.png. The same thing happened when I tried to Asset > Management or Change Management Consoles. > > When I tried to access Atrium Core Console I recieved ARERR 9217 - however on > returning to the home page using the link provided by the error page I was > able to use the tool as normal. > > Is this a tool bug or expected behaviour? - Needless to say, the web client > is > functioning as expected. > > BMC Remedy User > Version 7.6.04 SP2 > > Best regards, > > Victor Olufowobi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > <WUT_Home.PNG> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
