Hi Claire, What I find hard to exlain to management is why a floating write licence is consumed by someone who does not need a write licence. The users only need a read access to see what calls they have assigned to them but yet a floating write license is 'reserved'.
The way it was explained to us by both sales before we purchased ITSM and on site BMC consultant was that a floating licence would only be used when the user accesses the application to make changes. They also failed to point out that it takes an hour for that licence to become free again. But then thats sales people for ya. We now have a user base who mainly deal with Incidents but have a few changes that they have to work on. They use the Overvierw Console to see what is currently assigned to them. What happens is that the few floating licences we have are taken by the first people to logon in the morning and there are none free for those who actually need to make changes. Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
