Answered on BMC Communities...

https://communities.bmc.com/communities/message/280344#280344

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Trez Moreland -DoIT-
Sent: Monday, November 19, 2012 7:10 AM
To: arslist@ARSLIST.ORG
Subject: Architecture for ARS 7.6.04 & ITSM7.6.04 - 32bit vs 64bit OS

**

Hi all:



I have a question about 32bit v. 64bit OS in a 3-tier architecture for ARS 
7.6.04 & ITSM 7.6.04 (Asset Management only).3



Our current PRD environment is an ARS 7.6.04 SP2 on a Win2003Server 32bit OS 
with a SQL Server 2005 DB.  DB, Application, and Mid-Tier all on one server for 
a small environment with no approximately 50 concurrent users.  Our service 
ticketing application is 100% custom built.



I have installed a development ennvironment ARS, CMDB, and ITSM (Asset Only) 
7.6.04 SP3 on a single Win2008 32 bit server to to learn the ITSM 
Administration and Asset Management Admin & User functionality - all seems to 
be working OK with only a few minor glitches.



We're currently planning a PRD implementation involving a three-tier 
architecture with separate for DB (SQL2008 64bit), Application, and Midtier.  
Our Server Team is wondering if we can make do with a single Win2012 64-bit OS 
for the DB and two Win 2008 32 bit servers for Mid-Tier and Application 
functions.



Not being a networking or OS expert, (just a lonely applicaiton admin) my 
initial understanding of the differences in the two OS's leads me to believe I 
should be making a case for a homogeneous server architecture.  I think that 
any performance enhancements resluting from movement to a 64-bit OS on the DB 
Server would be nullified by the slower performance of a 32bit Mid-Tier server. 
  And, I would think the larger file and app sizes associated with the CMDB and 
the Mid-Tier processing should realize greater processing improvements in a 
64bit environment.   It may be that in a small environment such as ours, the 
differences would not be so great.  But I could use some assistance getting my 
head around the concepts so I can make the appropriate recommendations.



Any feedback on these considerations?

Regards,
Trez

Theresa "Trez" Moreland
Remedy Administrator
Maryland Department of Information Technology
45 Calvert Street
Annapolis, Maryland 21401
Tele:   (410) 260-7648<tel:%28410%29%20260-7648>
FAX:   (443) 926-7942<tel:%28443%29%20926-7942>





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