Hello all, We have built some SRD’s in SRM2.2 (development environment), and exported and imported them to test. The SRDs are imported in status Draft, we then clear the Required Approvers and set the status to Request for Approvals and save, the SRD get then Deployed. We retested the same procedure with a new database restore from production, this time some of the SRD’s stayed in Draft with the “Set using Approval engine” enabled (don’t know the full story on how we got to this situation sine we have other member of staff doing the installation).I looked at the Approvers table under Approvals in the Service Request Definition and see two entries, one for an individual user (LOGINNID) and the other for a group (SGP00000xxx). I log on as the user with the LOGINID and see the SRD’s waiting approval in the Approver Central Console. When I look at the profile of this user, he does not even have the Role of “SRD Approver”, anyhow I did approve the SRD’s and I can see that the status in the table “Approvers” in the Service Request Definition” form has changes to approved. The problem now remains with the group. I checked this group and all the users in this group don’t have any role to start with. I granted SRD Approver role to one of the users in the group but cannot see the SRD approval request in their Approval Central Console. Any thought on who I can approve these or move them to status Deployed. Many thanks and any thoughts will be very much appreciated. frex
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