I'm doing more research.  Found this is a problem that others have had.
Checking out the docs Follow the instructions

in Recovering from a halted validation or promotion on page 88 of the Data
Management Admin doc.

On Wed, Nov 21, 2012 at 10:35 AM, Lisa Kemes <lisa.ke...@gmail.com> wrote:

> We have 7.1 ITSM migrating to 7.6 ITSM and I'm simply loading  Company
> data right now (and just Manufacturing Company data at that) to the new
> server using the Data Management tool.  Looks like the convert and import
> went find, but it's stuck at Validate.  It was stuck at validate while I
> was trying to validate Prod Cats and I had to delete the records from the
> ThreadManager form in order to start it again.  (I then just decided to
> just to Company data for now)
>
> I've Deleted all Promoted Staging Data, Deleted all Staging Data, Closed
> the user tool, restarted services, delete records from the ThreadManager
> forms and the Dataload Status forms.  This seems to make it "unstuck" and
> then I can rerun Validate, but then it just hangs....
>
> Convert and Import seems to go just like it should.  My Company and
> Company Alias workbook is still at an "Unvalidated" Staging Status.
>
> Does anyone know where to look into why it just hangs?
>
> Lisa
>

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