Mark, I have been in contact with the ITSM development team.
The fields you are looking for are indeed absent from the ChangeInterface_Create form. Everyone agrees that this is a miss and needs to be corrected. This Interface form should be the main interaction between an external system loading things into the BMC environment. Of course, the IDs of the entry in the external system are important pieces of data to retain so the fields should be on the interface form. In fact, there has been a bug created against the system to correct this issue AND to review all the apps and their interface forms to make sure that all appropriate fields are exposed in the Interface form. This bug is targeted to be worked for the next patch levels of the 7.6.04 and 8.x products. In the interim, you can add these fields to the Interface form yourself to allow things to work today. Use the same field definition (same name, ID, and other characteristics) for each of the fields and put it on the Interface form. You may be able to go to the main form, copy the field definition and paste on the Interface form (that was supposed to be a feature of Dev Studio). Thank you for calling out the missing fields so that the applications can be updated to include the missing capability. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 20, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Vendor TIcket Number ** Hi All, On the Infrastructure Change form there are two fields. Vendor Group and Vendor Ticket number. However I cannot find these fields on the ChangeInterface_Create form. Before I start adding these fields to the Create form are they there and I am not seeing them or maybe they are called something else. Can't believe BMC would forget these fields. ARS 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
