Hi, one more vote for "restart the engine if in doubt".
Our admins recently set up new Exchange servers. The mailhost alias would resolve to the IP addresses of the new servers when we did a lookup from the shell, however the email engine would still send mails to the old IP... Regards, Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, November 29, 2012 11:27 PM To: arslist@ARSLIST.ORG Subject: Re: Baffled by outgoiong email ** I've always had to restart the EE after a config change to the mailboxes. In 7.1 and 7.6.04. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Thursday, November 29, 2012 2:17 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Baffled by outgoiong email ** Hey Mark, things are well, hope they are with you. I have always found if in doubt restart the email engine :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, November 29, 2012 1:01 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Baffled by outgoiong email ** Hi Doug, Been a while, hope you are doing well. Why would I need to restart the email engine? I have the com.bmc.arsys.emaildaemon.serverName.Interval=30 In the EmailDaemon.properties. Doesn't that refresh from the setting in the Mailbox config? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Tanner, Doug Sent: Thursday, November 29, 2012 12:49 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Baffled by outgoiong email ** Mark, Not sure what missing, but one very quick fix, is custom filter low execution order (0-10) that on a submit (outgoing) set send message to no and go to 1000 (Another thought, since you disabled the mailbox, did you restart the email engine?) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, November 29, 2012 11:58 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Baffled by outgoiong email ** Hi All, Currently working on a OOB ITSM 7.6.04 implementation don't want to allow outgoing email while users are getting familiar with it. I have disabled the mailbox and all of the OOB notifications. Each day I go onto the ARS Email Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there are emails listed that Send Message: Sent and Date Sent: a date. Really don't want to turn off the email engine if I don't have to do so. What am I missing? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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