Hi Listers: I'm looking at the Known Error form (part of Problem Management) in ITSM 7.6.04 SP2 and am noticing that it has a field called View Access on the form itself. My familiarity with View Access is only with what appears in the Work Info. There, if it's set to Internal, it means that only users whose People record has Support Staff set to Yes can see it. If it's set to Public, it means that any end user can view that particular Work Info if they access the ticket the Work Info in question appears in via the Service Request Management (SRM) module.
We haven't implemented SRM at our site, so I can't test the View Access on the KE form directly, and I can't find reference to it anywhere in the BMC's documentation for Problem Management. I'm curious whether any of you out there have played with it and can confirm whether it works the same way the View Access on the Work Info does. I'd tend to assume that it does, but have had too many bites taken out of my backside over the years when I proceed without confirming my assumptions. I have no doubt that at least a few of you out there can relate! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
