We did something similar with filters on HPD:WorkLog & CHG:WorkLog since this is where that data is stored. We set our up to use the built in notification processes to notify the whole team or the person assigned to the ticket as appropriate. very similar to how a normal assignment notification goes out.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, December 04, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Notify with Work Info ** HI All, I need to do a push field to a custom form and run a notify filter when a work info update is made in the HPD:Help Desk or CHG: Infrastructure Change forms. I have an active link (EO:0) that does the push but the 'z1D_Note' data is not included in the push. Depending if you save, use the save button or the add button, there are a number of active link guides that handle and the call guide active links also have EO:0. I could change the EO of the call guides to 1 or put my active link in the guides. Not sure what the best approach would be to handle this and not break something else. ARS 7.6.04 PS3 ITSM 7.6.04 SP2 Any suggestions greatly appreciated. Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
