When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep.
Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
