Hi,
This is what I found while navigating for below issue: The real problem seems to be the order of the elements in the input XML call. It seems that Remedy, or perhaps whatever mechanism they used to implement the web services, isn't happy if the input elements aren't in the same order as defined in the web service. It's ok if there are optional or defaulted elements left out of the call, but those that are present must be in the order as defined in the web service. I recently had an integration team with this exact scenario. The field reported as missing was passed, but still the error was thrown. I built a SoauUI call, and the operation worked fine. Turns out this is because I used the SoauUI function that automatically builds the input call from the web service definition, so all of the elements are in the same order. I then took the input xml reported by the integration team, and inserted it in place of the automatically generated xml in the SoauUI, and I got the same error reported by the integration team. I manually rearranged the elements to match the operation definition, and trying again, it was successful. Integration teams will not be happy that they have to make sure the elements are in the right order, and you'll need to avoid rearranging the element unless everyone is on board with the change. However, if you do make use the elements in the right order, this error will not occur. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs <http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: Tuesday, December 11, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: 8961 error with Impact and Reported Source Importance: High ** Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application it throws 8961 error. Earlier it was throwing error for Impact now its coming for reported source. I have checked the sequence, I have made the fields nillable for which other application is not passing any value. But with no success We are stuck very badly here. Any suggestions? Regards, Praveen Kumar Saraswat _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
