Nathan, We'll take that as a challenge!
And, I understand your wishes to not be contacted, but I am bound to a commitment to provide for my family, therefore... our sales person will attempt to contact you unless with Xtraction (or BMC Analytics for that matter) you can: - Within 90 seconds or less create a line-chart dashboard with the 2 metrics, "Incorrectly Assigned Incidents" and "Total Incidents" - That leverages data from CTM:Group, CTM: People (including their support group role), Assignment log and HPD:Help Desk - 4 joins are necessary to calculate the Incorrectly Assigned metric - Add the Assigned group hierarchy (including Assignee) as a filter to see which assignee has created the most incorrectly assigned Incidents - displays as a line chart with a 2-year time period. So, basically, you have 2 lines representing the 2 metrics on the y-axis and the months on the x-axis - Embed that in SharePoint for all to see - Leverage AD for authentication of the report users - Ensure that the query executes in 10 seconds or less If you would like us to set up a call with one of our customers, we'd be happy to do that. You have to understand that pride for my company & product won't allow me to sit idly by. Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com<mailto:lee.cul...@northcraftanalytics.com> Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Click on "View Demo" to see the product in action From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Wednesday, December 12, 2012 3:04 PM To: arslist@ARSLIST.ORG Subject: Xtraction Reporting to for ITSM ** ATTENTION: I, nor anyone in my organization, is interested in being contacted by reporting vendors for product pitches after reading the following!!!! Anyone in ARS Land have any feedback (good or bad) on the Xtraction reporting tool? We're kicking the tires on it a bit and I'm just doing a sanity check for any FIRST HAND feedback. So far, our thoughts are that it wouldn't replace Analytics/BOXI as it is not capable of doing some of the more complex logic and formulas we produce in BOXI, but that it has a very appealing front end user interface and is extremely easy for a non-technical use to pick up and use for their common reporting needs, which would free up our one report developer's time to tackle the most complex reporting needs in BOXI. After playing with it for a couple of days we have found it to be quite likeable (dare I say fun?) to the user and found that it can produce some pretty intelligent reports quite easily as long as they don't involve complex decision based logic computing. The only down side we've found so far are some minor issues with the provided BMC ITSM connector in that there are a few data mis-mappings and metadata errors that need to be corrected, but all are minor and could likely be corrected in a few hours. Anyone out there actively using the product for an extended period of time that would like to provide some additional info from a customer perspective? Thanks in advance. Nathan Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com> [mfe_primary_logo_rgb_small] _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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