I had added this earlier using a filter. However, I was never able to add the justification text when it is approved.
I did trace this earlier, using some workflow logs and I believe the justification text is not kept on the Signature form, I believe I traced it down to the API. I am on 7.6.04 SP 1, so not sure if that change in the coming SPs. Deepak Pathak On Dec 14, 2012, at 11:35 AM, "Mueller, Doug" <doug_muel...@bmc.com> wrote: > ** > Mike, > > Sorry for the delayed response. > > I have good news and bad news…. > > The bad news is that you are one digit off. The good news is that the > current releases have this solved. > > There was recognition that this wasn't visible enough and in 7.06.04 (there > is that pesky digit later than > your 7.06.03 version), rejection reasons are pushed back to the change in a > work log entry so it is there and > available without having to hunt it down. > > I included a screen shot showing an example of a rejection work log line (if > the list lets it through). > > So, not a dumb question at all. Yes, it is not easy enough in your version > and before. The issue has been > addressed (and no, there is no patch to 7.06.03 for this issue) going forward. > > Not the answer you wanted I am sure, but hope for the future. > > Doug Mueller > > > > <image001.png> > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton > Sent: Wednesday, December 05, 2012 8:51 AM > To: arslist@ARSLIST.ORG > Subject: Rejection of Changes and reason why > > ** > Hi, > > Using 7.6.03. > > If a user rejects a change via Approval Central and a reason why it was > rejected is entered in to the Justification For Action field, where would you > be able to find that information on the associated change? > > The reason I ask is that we have customers who login to review and then > approve or reject changes and they are typing feedback in to the > Justification For Action field. We then see the change has been rejected but > are unable to find the reason why, so have to ask the customer, which is a > tad embarrasing. > > I would expect it to appear in the Comments field of the Change Signature > Detail form, but sadly not. > > Sorry if a dumb/stuipd question. > > Cheers > > - > Mike > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
