Do you see remedy AR service registered in services console along with Portmapper? Also what error do you see in arerror.log at the time of ARS startup?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Monday, December 17, 2012 6:43 PM To: arslist@ARSLIST.ORG Subject: Re: v8.0 Preconfigured Stack Installer ** My installation seems to complete successfully, besides getting some minor "duplicate index" errors, but the installer didn't update any of the 'cfg' configuration files. The ar.cfg also had an Oracle-Two-Task entry to some default remote database. I tried quite a few times. I have plenty of resource, and followed the instructions (I had to increase my redo log size). Remedy fails to start, even if I change my computer name to match the ar.cfg entry. Midtier installed ok. No luck. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: 17 December 2012 12:56 To: arslist@ARSLIST.ORG Subject: Re: v8.0 Preconfigured Stack Installer ** I tried & failed and finally used the separate installers. The stack installer failed to concatenate the server name & drive space. Example: \\servernameD:\BMCSoftware<file:///\\servernameD:\BMCSoftware> should have been \\servername\D:\BMCSoftware<file:///\\servername\D:\BMCSoftware> - the slash between servername and drive letter was missing. The error returned was "Access denied". Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Monday, December 17, 2012 7:52 AM To: arslist@ARSLIST.ORG Subject: v8.0 Preconfigured Stack Installer ** Has anyone used the ITSM 8.0 stack installer for the following configuration: Windows 2008 64it Standard, Oracle 11g 64-Bit Standard I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem to point to an unknown server vw-snj-rem-qa11. The installer does not seem to accept the server name and database which I entered during the installation. Mike. This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
