Hi Dave I have Multiple Ticket App I wrote for us to be able to log multiple calls for different locations. We have 120 locations (Elementary, High and Middle schools) and sometimes we have to log the same ticket for each location or a subset of our locations. I have a view form that displays the following:
1. a table listing the locations we want tickets created for (All locations, just High Schools, Middle, or Elementary). 2. Required fields for a ticket 3. A button to create the tickets. Once the button is clicked - the system does a table walk for each entry and creates the appropriate ticket. Once it gets through the table - the button disappears so they can't accidentally create the same set of tickets again. Of course this worked great on our version 6.x server. We are now on 7.06.04 - so I am re-writing the app to work with the new ITSM version. If you have questions - feel free to call. I can printout/email my workflow to you directly Kim Olds Senior User Support Specialist, Remedy Admin AACPS Help Desk Phone - 410-222-5254 Fax - 410-222-5611 [Description: Description: Description: cid:image001.png@01CD1253.5F309F60] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Boylan, David Sent: Wednesday, December 05, 2012 10:35 AM To: arslist@ARSLIST.ORG Subject: Creating Multiple Tickets ** I have a custom app where I need to create multiple tickets with essentially the same info except for a date field that I need to calculate. Tickets could be anywhere from 1 to 12. So, my thinking so far: 1. Display form with required fields that get set from the "master" ticket with the optional numeric field that defaults to 1. 2. Button to submit after entering the requested number of tickets needed. (AL) 3. 2 counter fields on the "master" form that store the requested number and the actual sequence number. (Filters) Anyone done anything like this before? Thanks in advance! Dave _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
<<inline: image001.png>>
