ARSList 7.6.04 SP4ITSM 7.6.04 SP4 When we create a broadcast and set the View
Access to Internal, my understanding was that only people with Support Staff =
Yes and where the Location Information on the Broadcast matches the Location
Information on the Person record of person logged in would be able to view that
Broadcast. What we are experiencing is that all people can view all broadcasts
from the SRM portal regardless if the View Access is Internal or Public. We
have had a ticket open with BMC for a couple of weeks and got a response back
that this is working as designed. They are saying 'Internal' will restrict
view access to the company chosen for Broadcast. In our case, 'Company' is
"ACME Company". So, all folks 'internal' to "ACME Company" will be able to see
the Broadcasts created for the company "ACME Company". We are single tenancy
and all our people are in "ACME Company". Therefore the field View Access
Internal and Public plays no role when creating a Broadcast. In addition we
pointed out that the User Documentation does not explain it that way and we
ended up creating an RFE for BMC to update the documentation. Support is very
certain that this is working as designed. This seems incorrect to me. I just
wanted to verify this functioanlity with the ARSList. Can someone explain what
the View Access field does on a Broadcast if anything? ThanksKevin Shaffer
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