Title: Remedy Technical Team Lead/Programmer Location: Nashville, TN This is a critical key position that will work with the Remedy team (to include business analysts, developers), and customers as well as various process teams to provide input and direction for the implementation and administration of BMC's Remedy applications. The Remedy technical team lead will direct and assist in the execution of the Design/Build/Test/Deploy activities. This job is 100% onsite. Relocation expenses are the responsibility of the applicant and will not be reimbursed.
If interested, please forward your resume to care...@itprophets.com The Remedy Specialist must: * Understand planned scope and requirements of Incident, Problem, IT configuration (Change), and IT asset management processes. * Provide insight as to what BMC Remedy ITSM suite can and cannot support. * Provide input to develop and implement execution plan for Design/Build/Test/Deploy phase. * Provide SME guidance on installation/configuration of foundational BMC components (Remedy and ITSM suite) and BMC Atrium CMDB. * Have excellent written, verbal and interpersonal skills. * Must be committed to expanding the footprint of the Remedy application to other departments. Primary Duties: * Design, customization, integration and delivery of BMC Remedy ITSM suite v8.0, * Provide BMC Remedy and ITSM support to determine how this tool will be deployed and integrated with the existing support applications. * Install, develop, configure, and implement Remedy AR System Incident and Problem Management modules and BMC Atrium CMDB. * Integrate existing helpdesk process flows into the Remedy Service Desk modules. * Implement business requirements as they pertain to BMC Remedy applications. * Interact with customers and partners to solve critical software problems or issues. * Perform maintenance and enhancements to all Remedy applications. * Help design and implement requirements for Incident and Problem management. * Estimate level of effort to design and deploy BMC Remedy ITSM suite v8.0 and BMC Atrium CMDB. * Perform high complexity (i.e. system level applications) analysis, design, development and unit testing of software applications from user requirements and design documents. * Resolve defects encountered during various testing cycles. * Work with the Remedy Lead and various process owners to define the performance goals and metrics for the proposed solution. * Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met. * Serve as liaison to the business community, to ensure that its needs are fully understood by the project team. * Assist in translating requirements into business processes supporting existing or new business capabilities. * Participate in quality management reviews to ensure adherence to all quality management plans and standards. * Ensure that the client's goals are being met, and offer alternative solutions as appropriate in order to meet overall client goals and objectives. * Maintain awareness of new developments in industry and processes. Continuously develop knowledge and associated skills by implementing concepts appropriately. * Identify and support opportunities for continuous improvement and participate on improvement teams. * Monitor and support the team's adherence to the established policies, processes, and procedures. * Monitor and ensure team's process and configuration documentation is up to date. Background/Skill Set: * 4+ years of BMC Remedy administration, configuration, customization, design, and implementation. * 4+ years of IT Operations work experience. * Bachelor's degree or 4 years of Operations experience in lieu of a degree. * BMC Remedy IT Service Management suite v7.x, 8.x preferred * BMC Atrium CMDB * BMC Remedy ITSM Asset Mgt Module * ITIL Foundation Certification or experience with implementing IT Service Management processes. * Work flow and process design * Deployment of BMC Remedy ITSM suite and BMC Atrium CMDB * Familiarity with CMDBs, Asset Mgt, and Configuration Mgt. * Experience gathering requirements and planning for a CMDB implementation * MSOffice Professional Suite. Scott Parrish IT Prophets, LLC _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
