Le 09 jan 2013 à 21:48, Joe D'Souza <jdso...@shyle.net> a écrit :
**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded – for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.)
The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldn’t be different – but there is that discomfort factor that makes me download both and then file compare.
This again is not user friendly.. I’m just saying – knowing that sometimes we do get heard on this list J..
Joe
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, January 09, 2013 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications...
AOL Mode |ON - Me Too!
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, January 09, 2013 1:52 PM
To: arslist@ARSLIST.ORG
Subject: RANT: Downloading Patches for AR System and related / dependant applications...
**
This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.
For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.
A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.
I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..
How many of you feel the same way as I do about this?
Joe
