Just to clarify, by the way, when you provide your credentials to Atrium SSO you haven't used any licenses. It's when you connect to another application (e.g. an AR System powered application like ITSM) that Atrium SSO is used to authenticate the login request - and then everything behaves just as if you had provided your credentials directly into the application.
So if by "windows" you mean multiple windows within the ITSM 7.6.04 applications, you'd consume licenses depending on applications (on top of AR System) you're using. If you opened another "window" to a non-AR System powered application (e.g. BladeLogic), then you'd be consuming BladeLogic licenses within that application. Just trying to stress that Atrium SSO has no effect on licensing. It is just a mechanism to authenticate login requests into other applications without having to type in the credentials for each application. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, January 10, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 and Atrium SSO - License usage Any one user should only consume one license of any given type at a time, no matter how many windows they have open. If you find evidence to the contrary, BMC needs to be contacted to fix it. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, January 10, 2013 10:12 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 and Atrium SSO - License usage I have been asked this question by my management team and I can't find an answer on the BMC site anywhere... So, I'm asking the source of all real Remedy knowledge! When a user with a floating license signs into ITSM using the Atrium SSO "portal" they consume 1 license. If it spawns a new window and another new window and another new window when the user clicks on something, it is still only using one license... Is this correct? I know when you logout of one window, it will log you out of the others (so says the documentation). Is there any documentation I am missing that describes the license usage when using Atrium SSO? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
