David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license.
So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use 7.6.4 RKM. For example does the knowledge viewer part of this RKM bundle? I tried to find some doc that spells this out, but with no luck. So I you know of something please point it out. Take care and thanks Hbr Sent from one of Howard's iPads On Jan 16, 2013, at 2:57 PM, "Easter, David" <david_eas...@bmc.com> wrote: > Hi Howard, > > No user licenses come with the module. User capacity is purchased > separately from the application. > > It is not correct to say the RKM User licenses are paper - they are not. > You require an AR System user license to be able to perform administration or > analyst functions within RKM. This is what is included with the RKM User > bundle. Purchase of the RKM User bundle provides legal enablement to use the > AR System User license to perform those actions within RKM. > > It is correct that because RKM shares the same user licenses as AR System > that a unique RKM user license is not tracked within, for example, the > License Usage Report. There is not currently a convenient method to > determine which users allocated an AR System user license are using RKM and > which are not. Some customers have enabled auditing on key RKM forms to > track when a user utilizes the RKM product - and this can be used for > internal confirmation that the application is being used. > > The Self-Service End User license is "paper" - but is needed to provide > legal enablement to end users using read licenses to access either SRM or RKM. > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) > Sent: Wednesday, January 16, 2013 10:38 AM > To: arslist@ARSLIST.ORG > Subject: Knowledge Management 7.6.4 license? > > Good morning, afternoon and evening all, > > I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came > with the module. > > Also am I correct that it is a paper license and if so how can one keep track > of the usage? > > As always take care and thanks, > > Howard > > Sent from one of Howard's iPads > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
