Andy, Diary fields are designed specifically to prevent this activity. There are a few tools out there that will let you edit the diary field...but honestly, easiest method if you don't have one of those is to export the record with request id and diary to ARX file, perform whatever changes to your ARX file with a text editor, and then re-import, updating the existing record, this will update the diary to the contents of the ARX file.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Wednesday, January 23, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Clearing a diary field ** What's the easiest way to clear the values from a diary field? Or is there a way to do this? It seems it cannot be done through a filter or escalation. Andy L. Mayfield Alabama Power Company Protection & Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
